Quality assurance begins before cocoa is purchased and continues through aggregation, preparation, packaging, and shipment. Makay’s approach is intended to reduce unclear specifications, unsuitable product acceptance, preventable deterioration, and avoidable customer disputes.
| Stage | Makay Responsibility |
|---|---|
| 1. Customer requirement review | Assess product, application, specifications, quantity, packaging, destination, delivery period, inspection expectations, and commercial terms. |
| 2. Supply planning | Evaluate available cocoa, supplier capacity, purchasing needs, aggregation timing, quality expectations, and shipment feasibility. |
| 3. Cocoa purchasing | Purchase through qualified origin relationships based on confirmed demand, inventory needs, and approved commercial plans. |
| 4. Aggregation and preparation | Consolidate cocoa into suitable lots and manage quantity, handling, storage, packaging, and order preparation. |
| 5. Quality evaluation | Evaluate the lot against the specifications established for the transaction. |
| 6. Commercial agreement | Issue Makay’s quotation and enter into the applicable sales agreement with the customer. |
| 7. Shipment and supply | Prepare the product for shipment under the agreed delivery terms while remaining the accountable supplier. |
| 8. Performance review | Review customer feedback, operational performance, and repeat-supply opportunities. |
Engage legitimate and qualified supply partners
Maintain accurate supplier and product information
Encourage compliance with applicable laws
Reject knowingly fraudulent product representations
Support appropriate product traceability
Promote responsible labor practices
Develop long-term supplier relationships
Strengthen quality awareness at origin
Avoid commitments that place unreasonable pressure on suppliers or customers
Improve sourcing controls as Makay grows
We value producers, cooperatives, and origin partners as essential participants in our supply system—not merely as sources of inventory. Makay seeks relationships with organizations capable of meeting agreed quality expectations, communicating transparently, and building a dependable record of
performance.
Cameroon Origin. Global Reach. Trusted Cocoa Supply. International cocoa sourcing, trading, and supply for commercial buyers.
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